FAQ's

For Property Managers & HOAs:

1. How much does trash valet service cost per unit?

• Pricing varies depending on location, service frequency, and property size. Bulk discounts are available for larger communities. To find out the right pricing for your property type and size please contact us and request a quote.

2. What are the benefits of offering valet trash to residents?

• Valet trash enhances property value, improves cleanliness, reduces pest problems, and increases resident satisfaction. It also provides a convenient amenity that can justify higher rent and retention rates.

3. What days and times is trash collected?

• Our valet trash services operates Sunday through Thursday, typically between 7am to 12pm (noon) and from 6pm to midnight, ensuring minimal disruption while residents are home. Schedules may vary based on property needs.

4. What types of waste are accepted and not accepted?

• Generally accepted: Household trash and general recyclables in tied bags

• Not accepted: Bulk items, hazardous waste, loose liquids, glass, or oversized trash bags

5. How does the billing process work?

• Valet trash fees are usually included in the monthly rent or HOA dues, allowing seamless collection. Property managers may also pass the cost directly to residents as an amenity fee.

6. Is the service compliant with local waste regulations?

• Yes, reputable valet trash providers adhere to city waste management regulations and ensure proper disposal at designated collection points or dumpsters. Compliance with fire codes and sanitation laws is also a priority.

7. How do I integrate valet trash service into my lease agreements?

• Property managers typically add a valet trash addendum to leases, outlining service guidelines, resident responsibilities, and associated fees. Some include it as a mandatory amenity, while others offer it as an opt-in service.

8. What happens if residents don’t follow trash disposal rules?

• Non-compliance (e.g., placing trash outside at the wrong time, using improper bags, or leaving loose items) usually results in warnings, fines, or service suspension. Clear communication and signage help minimize violations.

9. Do you offer recycling pickup as well?

• Yes, we offer general recycling pickups for cans and small cardboard boxes however for separate recycling pickups such as larger loads, either included in the base service or as an add-on for an extra fee. Guidelines for acceptable recyclable materials vary by location.

10. How does valet trash impact property value and resident satisfaction?

 • Studies show that convenience-based amenities like valet trash increase resident retention and rental appeal. Cleaner common areas and reduced dumpster overflow also enhance curb appeal and property value.